Privacy Policy
Your privacy is critically important to us.
Stavebank Florist
It is Stavebank Florists’ policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to
https://www.stavebankflorist.com/ (hereinafter, “us”, “we”, or “https://www.stavebankflorist.com/”). We respect your privacy and are committed to protecting the personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
Website Visitors
Like most website operators, Stavebank Florist collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Stavebank Florists’ purpose in collecting non-personally identifying information is to better understand how Stavebank Florists’ visitors use its website. From time to time, Stavebank Florist may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Stavebank Florist also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.stavebankflorist.com/ blog posts. Stavebank Florist only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Gathering of Personally-Identifying Information
Certain visitors to Stavebank Florist’ websites choose to interact with Stavebank Florist in ways that require Stavebank Florist to gather personally-identifying information. The amount and type of information that Stavebank Florist gathers depends on the nature of the interaction.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we
cannot guarantee its absolute security.
Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Stavebank Florist and does not cover the use of cookies by any advertisers.
Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and the terms and conditions of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
https://stavebankflorist.com/ uses Google AdWords for remarketing
Https://stavebankflorist.com/ uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Protection of Certain Personally-Identifying Information
Stavebank Florist discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organisations that (i) need to know that information in order to process it on Stavebank Florist’ behalf or to provide services available at Stavebank Florist’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Stavebank Florists’ website, you consent to the transfer of such information to them. Stavebank Florist will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its
employees, contractors and affiliated organisations, as described above, Stavebank Florist discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental requests, or when Stavebank Florist believes in good faith that disclosure is reasonably necessary to protect the property or rights of Stavebank Florist, third parties or the public at large.
If you are a registered user of https://www.stavebankflorist.com/ and have supplied your email address, Stavebank Florist may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Stavebank Florist and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Stavebank Florist takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Aggregated Statistics
Stavebank Florist may collect statistics about the behaviour of visitors to its website. Stavebank Florist may display this information publicly or provide it to others. However, Stavebank Florist does not disclose your personally-identifying information.
Affiliate Disclosure
This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.
Cookies
To enrich and perfect your online experience, Stavebank Florist uses “Cookies”, similar technologies and services provided by others to display personalised content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Stavebank Florist uses cookies to help Stavebank Florist identify and track visitors, their usage of https://www.stavebankflorist.com/, and their website access preferences. Stavebank Florist visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Stavebank Florist websites, with the drawback that certain features of Stavebank Florist websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Stavebank Florists’ use of cookies.
Privacy Policy Changes
Although most changes are likely to be minor, Stavebank Florist may change its Privacy Policy from time to time, and at Stavebank Florist’s sole discretion. Stavebank Florist encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Stavebank Florist
Not liable or held reliable for any content, or blogs, on stavebankflorist.com, the content and its entirety is solely for information purposes only.
Delivery Policy
Every order is important to us because we know how important it is to you. Hence, we earnestly endeavour to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.
Ordering During Holidays
Our store and delivery hours may vary for major holidays. To help ensure on-time delivery during the busy holiday season, place your order at least 48 hours prior to the upcoming holiday.
Same Day Delivery
Please call us first and we will do our best to accommodate your request.
Delivery Times
Deliveries are made by 6:00pm. During major holidays such as Valentine’s Day and Mother’s we may experience delays.
Specific Times
We are unable to guarantee delivery at a specific time. You may request a time frame – please call us first and we will do our best to accommodate your request.
If No One is Home
If the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbour or in front of their house in cool weather.
Incorrect Addresses
If the recipient’s address is incorrect and delivery was attempted to the address, there is a re-delivery fee. Stavebank Florist is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Cancelling an Order
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call us immediately.
Recipient May be Contacted
In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Recipient Refusal of Delivery
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
Card Messages
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.
Substitution Policy
Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. However, at times, we may contact you and make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and colour combinations.
Refund/Returns Policy
Because of the perishable nature of our products you are advised to make any complaint within 1-2 business days of the delivery of your flowers. We always endeavour to reach an agreement either for a replacement or a store credit depending upon the nature of the complaint.