Refund & Returns Policy – Stave Bank Florist

Website: https://www.stavebankflorist.com
Last Updated: 24-09-2025

At Stave Bank Florist, we take pride in delivering fresh, beautiful flowers and gifts. Due to the perishable nature of our products, we kindly ask customers to report any issues promptly to ensure a satisfactory resolution.

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1. Complaint Window

• Any complaints regarding the quality, condition, or delivery of your flowers must be submitted within 1–2 business days of delivery.
• Complaints made after this period may not be eligible for replacement or store credit.

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2. Resolution Options

Depending on the nature of the complaint, we will work with you to provide one of the following solutions:

• Replacement: A fresh replacement bouquet or arrangement delivered as soon as possible.
• Store Credit: Credit applied to your account for use on a future order.

The resolution will be determined based on the specific circumstances and availability of items.

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3. How to Submit a Complaint

To submit a complaint, please contact us immediately:

• Email: info@stavebankflorist.com
• Phone: (905) 278-2426
• Include:
  • Your order number
  • Photos of the flowers or arrangement (if applicable)
  • A brief description of the issue

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4. Additional Notes

• Delivery issues caused by incorrect address or contact information may not be eligible for a refund or replacement.
• While we strive to deliver on time, weather conditions or unforeseen delays may affect delivery schedules.